Returns

All designs on our website are made to-order, meaning we order in fabric specifically to allocate to each individual order, before cutting and making them to your custom measurements. Due to this, we are unfortunately unable to offer refunds on our items as they fall under the category of personalised goods, under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

 We are able to offer a wide variety of alterations, most of which are free of charge, should an item not be suitable. If you require this service, please get in touch.

In the rare case a faulty or incorrect item is received, we would offer repair, replacement or a refund on the item. 

A refund will also be offered if an order is cancelled within 48 hours of being placed prior to the order going into production. If you need to cancel an order you should contact us at your earliest convenience.

Delivery

All dresses are made to order are usually processed in 1-2 weeks. On the rare chance that there is a problem or delay with your order, such as fabric being out of stock, we will always let you know and give you the option to cancel your order if we cannot deliver in time. 

Please note we cannot rush orders through as we work to a rolling turnaround and complete orders in the order which they are received. If you wish to delay your order once it is placed please let us know as soon as possible as we try to keep our turnaround times down, usually your order will be in production within 48 hours of the order being placed. 

Postage & Packaging UK

Postage and packaging to UK mainland is £5.99. This is sent via DPD Next Day courier who provide a one hour delivery window and options for what to do if you won't be in to receive the parcel. (myDPD app is required for this.) 
Postage of fabric swatches is FREE to UK mainland using Royal Mail 1st Class post. 

Postage & Packaging Ireland/British Isles/Channel Isles & Scottish Highlands

Postage and packaging to the Republic of Ireland, Jersey, Guernsey, Scottish Highlands, Isle of Man, Isle of Wight, Isle of Skye, Shetlands is £7.99. This is sent via DPD Two Day who provide a one hour delivery window and options for what to do if you won't be in to receive the parcel. (myDPD app is required for this.) 
Postage of fabric swatches is FREE to UK mainland using Royal Mail 1st Class post. 

Postage & Packaging Europe & International

Postage and packaging to anywhere outside the UK Mainland, British Isles or Ireland is classed as International. Postage is £17.99 using a fully tracked service. 

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